What to expect

At Walnut Hill Medical Center, your experience is everything to us. We warmly welcome your friends and family who can provide invaluable support throughout the treatment and recovery process.

We Welcome your Questions
We welcome your comments and suggestions, so feel free to call us anytime if you have any questions or concerns. Our main phone number is 972.863.6000.

Other Helpful Numbers:

Emergency Department                              

Main Scheduling                              

Business Office and HR                 


Visitation Policy
Before surgery or a procedure: No more than two guests are allowed to visit the patient.

Recovery Room: Visitation in recovery is only allowed once the patient is fully awake and stabilized. Following a procedure, it usually takes about 45 minutes for the patient to be ready for visitation. Once a patient is fully awake, one guest may visit for 5 or 10 minutes.

Post-surgical Unit and ICU: After pre-operative procedures have been completed, our visitation policy is flexible, dependent on each patient and his or her physician’s preference and/or recommendation. Children under 12 must be cleared with the nursing staff before visiting. 

The Bistro at Walnut Hill Medical Center  

Our full-service restaurant is located on the second floor, near the main waiting room.

Breakfast is available from 7 a.m. to 9 a.m., Monday through Friday.

Lunch is available from 11:00 a.m. to 2:00 p.m., Monday through Friday.

Our patient dining service, Bedside Bistro, serves patients daily from 6:30 a.m. to 6:30 p.m.  Please check with your caregiver for a menu and more information. 

Bath Amenities
All patients are provided a patient care pack filled with amenities such as shampoo, conditioner, toothbrush, toothpaste and more. If you are a patient and would like to bathe, please check with your nurse beforehand.

All patients are provided with a bathrobe for use during their stay. If you would like to purchase one, please let your nurse know.

Phone Services
Each room has a private telephone for making and receiving phone calls. Please check with your care team for your phone number.

Internet Access
Complimentary Internet access is available throughout the hospital. Access is listed as “WHPHGUEST.” Password is “WHPHGUEST.”

Interactive Television System
Televisions are located in all guest rooms and throughout the hospital. Our TV system is fully interactive to provide you with entertainment, education and relaxation. Please check with your care team if you need help navigating the system. 

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